ServiceApp

Challenge

The company used the ERP in order to monitor its processes and often entered the data manually. The owners and senior officers did not have insight and control over product movements. When the material was taken from the warehouse, there were no further information on its whereabouts, who mounted it and at what location. Considering that these data were not available, it was impossible to know who was responsible if material went missing.

Also, the staff in the field had to log their actions and afterwards manually enter them into the system, which resulted in errors and time loss. It was not possible to track which of the material taken from the warehouse was mounted at which location. Attachments could also not be entered into the system.

Solution

The company decided to implement Maidea ServiceApp as a basic business solution. Maidea implemented the ServiceApp modules and adjusted them to the company’s needs in full. Now each main work order and its work orders can be monitored, servicing costs monitoring is simplified, and the mobile application enabled users to choose and enter the time they spent and material consumed in the field.

ServiceApp made direct insight and managing warehouse stock possible. The material overview can be obtained per warehouse and work orders, which also provided insight into the material currently located in a van or out in the field. Location monitoring is possible and an exact record of mounted material per location is kept.

The staff in the field can track work orders and completed tasks, and enter items for work done and material consumed using the mobile application. They can also add attachments such as images (e.g., images of the performed field work). The use of the mobile application facilitates organization of teams and monitoring their tasks.

The system is automated and it is possible to track the statuses of work orders, while additional steps such as manual data entry can be avoided. The work orders are associated with the main work order, and each work order is assigned to a specific employee, along with the material to be used.

Result

The Maidea ServiceApp solution automated and expedited the existing processes. Integration with the existing ERP has also greatly contributed to the achieved automation. Warehouse stock, work order and location monitoring is simplified. ServiceApp enabled the company to enter different external items in a standardized form (such as Excel).

The mobile application, aside from facilitating the work of field workers, also provided a detailed overview of completed tasks, mounted material and the team’s performance. The complete solution:

• Reduced the number of errors arising from manual copying of data
• Affected paper savings thanks to electronic work orders
• Resulted in space saving due to less paper stock
• Provided transparent tracking of material consumption
• Facilitated monitoring of employee efficiency and their workload, as well as the costs they generated