IT infrastructure management
Information system design and maintenance
- Analysis to determine system zero state
- Certified ITIL experts
- Proactive IT technology maintenance and monitoring
- Improvement of existing IT infrastructure
- 24/7/365 support
1. Current state analysis
- Current status assessment for all IT systems
- Creating complete IT system documentation
- System optimization option
- Backup plan development
- Developing proposals and plans for improved system performance
- IT consultation
2. IT system maintenance
- Remote access or on-site troubleshooting options
- Implementation of computer system and data security
- Computer network performance troubleshooting
- Monthly reports on employee tasks including task specification, response time, resolution time and task closure
- New IT equipment installation and networking
3. Monitoring and project maintenance
- Regular IT system tracking and maintenance
- Network planning, implementation and maintenance
- Proactive maintenance of computers and servers
- Continuous real-time monitoring and support
- Issuing warnings of possible risks that could affect system performance
- Integration with the Maidea monitoring system
