IT infrastructure management – www.maidea.hr

IT infrastructure management


Information system design and maintenance


  • Analysis to determine system zero state
  • Certified ITIL experts
  • Proactive IT technology maintenance and monitoring
  • Improvement of existing IT infrastructure
  • 24/7/365 support

1. Current state analysis


  • Current status assessment for all IT systems
  • Creating complete IT system documentation
  • System optimization option
  • Backup plan development
  • Developing proposals and plans for improved system performance
  • IT consultation

2. IT system maintenance



  • Remote access or on-site troubleshooting options
  • Implementation of computer system and data security
  • Computer network performance troubleshooting
  • Monthly reports on employee tasks including task specification, response time, resolution time and task closure
  • New IT equipment installation and networking

3. Monitoring and project maintenance



  • Regular IT system tracking and maintenance
  • Network planning, implementation and maintenance
  • Proactive maintenance of computers and servers
  • Continuous real-time monitoring and support
  • Issuing warnings of possible risks that could affect system performance
  • Integration with the Maidea monitoring system
 

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