ServiceApp | Modules | Use case: Consumer electronics servicing | Vehicle servicing | Design and installation of technical protection

ServiceApp

Modules

Sales and service location

Sales location for device pickup
Entering data such as: visible damage, guarantee, contract, etc. (scanning option) name, last name, address, device IMEI no, serial number etc.
Opening work orders for service providers
Device status monitoring option (received, pending, in service, delivered, completed...)
Managers can track multiple locations (based on a permission system)
POS location can organize delivery and transport of the device from POS location to service center
Automated notifications to third parties (partners) regarding device collection and servicing at their location

Logistics | Service

Tracking the entire process of device servicing
The process is compatible with the guidelines of global manufacturers
The module is based on a licensing system that is easily integrated with the roles of service center employees (each employee has permissions in accordance with his or her duties)
Supporting external service centers (capability to integrate with a partner’s centers)
Overview of device servicing history
Classification of devices by type, brand, type of process (service, sales...)
Input of warranty sheets, scanned documents, various attachments...
Tracking device flow between POS, service center and end user

Reports

Daily, weekly, monthly and annual reports
Predefined and customized reports based on multiple parameters
File export in xsl format (appropriate for business and financial analyses)
Report availability at any phase

Documentation export

Predefined reports on device manufacturer and location
Export in any format
Customized reports, such as billing

Warehouse

Control of warehouse status and the flow of goods and material
Control of suppliers
Control of consumption of spare parts and material
Anticipating future material requirements on the basis of statistical analysis
Tracking specific parts by serial number — FIFO and LIFO methods available
Connection with third parties

Managing work tasks

Sending messages or tasks to other system users
Adding tasks and comments for each user
Operators may convey relevant internal information to customer support service or service personnel
For instance, the service provider defines the price and informs the call center to contact the client in order check whether the price is acceptable and whether they want the repair process to continue

Alarm

Warnings of process anomalies
Issuing warnings regarding particular devices to specific employees
Adaptability to any step in the process requiring coverage

Case monitoring

Overview of the entire service process
Integrated with partner systems
Each work order may be monitored

Customer center

A quick and easy method for finding the information needed about clients, devices or processes
Connected with the work task management module
Internal and external communication with users
Monitoring entire external communication
Option for operators to inform service providers about user inquiries

Checking order status

Clients track their device status • Data printing in various formats • Branded interface for partners

Mobile operators

• Managing requests for replacement devices (relating to the work order of the original device)
• Issuing status warnings to users
• Inquiries relating to delivery capacities
• Potential platform for marketing campaigns

Web services

• Ability to share data between various third-party applications
• Web services that are already available provide communication with specific parts of ServiceApp
• Easy method for integrating all data into CRM and ERP systems (one of the most important client features)
• Integration with repair payment systems (no guarantee)
• SMS gateway integration

Partner interface

• External service / sales partner interface
• Complete customization of partner interfaces and possible permission modules
• Language, time zone, partner-specific customization of documents and reports

Mobile application

• Notifications of and overview of all work orders assigned
• Work order processing
• Selection of consumables used
• Selection of parts mounted and previously debited through the warehouse
• Attaching photo documentation, reviewing attachments
• Placing digital signatures on orders

Managing bills of quantities and contracts

• Customization according to project documentation
• Harmonization of external prices and internal items
• Mapping internal documents and contracts
• Customization of built-in material according to field evaluation
• Generation of statistical reports for material requirements and internal material available from suppliers

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