ServiceApp | Modules | Use case: Consumer electronics servicing | Vehicle servicing | Design and installation of technical protection

ServiceApp

Use case: Vehicle malfunction or regular service requirement

Service center

• Service order receipt
• Opening work orders available for partners
• Work order overview

Storage

• Supplies tracking
• Supplies purchase and delivery

Service process

• Vehicle status tracking
• Parts pickup from warehouse
• Vehicle repair
• Warranty repairs tracking and claiming
• Assigning work orders to a large number of service providers
• Quality control

Customer center

• User inquiries
• Generating pro-forma invoices
• Payment tracking

Team organization

Assigning tasks to field and workshop teams

Field service

Personal or team storage (e.g. a van)

Mobile application *

Work task tracking and control
(* optional)

Workshop servicing

Digital delivery log

• Certificate of order completion

Reports and warnings

• Defined and customized
• File export in various formats
• Issuing warnings of process anomalies to specific employees

Invoice preparation

• Preparing invoices and accompanying documentation

Permission system

• By location
• By user group
• By user

Checking vehicle status

• User portal
• Order information
• Quotations
• Communication

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