ServiceApp | Modules | Use case: Consumer electronics servicing | Vehicle servicing | Design and installation of technical protection

ServiceApp

Use case: Consumer electronics servicing

1. Arrival
at service location

Work order receipt
Scanning supporting documents and device damage

2. Logistics process

External service

Specific and demanding repairs

Logistics

Device transportation to service center • Device status tracking

Partners

Device collection

3. Service process

Warranty control
Parts pickup from warehouse
Device repairs
Warranty repairs tracking and claiming

Brand- or model-specific processes
Quality control

4. Managing in-company
work tasks

Storage

Supplies tracking • Material purchase • Material delivery

Service center

Servicing cost evaluation • Requests for parts • Internal communication

Customer center

User inquiries • Quotation generation • Quotation tracking

5. Reports
and warnings

Defined and customized
Daily, weekly, monthly and annually
File export in various formats
Issuing warnings of process anomalies to specific employees

6. Checking device status

User portal • Quotations • Order information • Communication

E-mail notifications

SMS notifications

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